Struggling to communicate with a colleague, boss, or customer?

  • Are there difficult people in your life?

  • Do you avoid dealing with issues because of fear of conflict?

  • Are there problems that remain unresolved despite your best efforts?

  • Do you want to become a stronger, more confident leader and communicator?

Overcome communication barriers and personality conflicts to create a better working environment.

Engage your teams.
Unite diverse viewpoints.
Improve morale.

HRCI Approved Provider

The use of the official seal confirms that this Program has met HR Certification Institute’s (HRCI) criteria for re-certification credit pre-approval.

SHRM Recertification Provider

ProThink Learning is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP® recertification activities.

ProThink Learning is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

Learn from the Expert:

Make Your Communication Count Toward a Better Working Experience and Higher Levels of Success

This course is an in-depth study of effective communication, via a close reading of Christina Kuhn’s The Manager’s Communication Toolkit: Tools and Techniques for Leading Difficult Personalities. To be a good leader, you need to be able to communicate effectively with all different types of people, using different styles and mediums. Author and instructor Tina Kuhn provides you with hands-on strategies for dealing purposefully and skillfully with challenging personality types, helping you recognize key triggers, and develop methods to maintain your personal top performance at all times. Learn through a multimedia experience, with video, book pages, interactive reinforcement, a final assessment, and a Certificate of Completion.

Basic level; Prerequisites or Advance Preparation Needed: None.

Become a more effective communicator.
Get ready to learn to:

  • Identify the appropriate use of the seven workplace communication tools.

  • Recognize the behaviors associated with the ten difficult personality types.

  • Identify the best way to communicate effectively and the appropriate communication tools to use when working with the ten difficult personality types.

  • Differentiate between the four types of communication and leadership styles.

  • Define the steps and requirements of Compassionate Confrontation.

Need Credits?

This course meets requirements for several professional organizations. See the list at the right to find yours!

  • PMI: Leadership, 8 PDUs

  • HRCI: Functional Area: Business | 6 credits

  • NASBA: QAS Self Study | 8 CPE credits in Communications and Marketing

  • SHRM: BoCK: Interpersonal cluster—Communication | 8 PDCs

  • SMPS: Management Domain: Verbal Communication | 8 CEUs

  • ATD| 4 credits


Tina Kuhn

President & CEO

Tina Kuhn is an accomplished senior executive with expertise in organizational transformation. Her thirty-five years of demonstrated success span executive management, operations management, business development, and program management. Throughout her executive career, Tina has held a number of leadership positions. At present, she serves as president and CEO of a cybersecurity company. Tina holds a bachelor of science degree in information systems management from the University of Maryland. Additionally, she earned her Project Management Professional (PMP) credentials through the Project Management Institute (PMI).

Still Have Questions?

  • How long will it take me to complete the course?

    Most students complete this course in 7-8 hours. If you need a break, just finish your current lesson and close up! Your course progress will be saved for you.

  • How difficult is it?

    This course is specifically designed for a wide audience, from beginners on up! To help you digest the material, each review question comes with feedback to help you learn.

  • Will I receive a certificate of completion?

    Yes! After passing the final multiple-choice assessment, you will be awarded a certificate by email and in your dashboard. Be sure to share it with your coworkers and on social media!

  • How do I register to take this course?

    It's easy! Simply create an account by clicking on the "Sign In" button at the top right of your screen. Then, click on either the "Access Course" or "Enroll" button on this page. This will take you to the payment screen. Once paid, your course will appear in your Dashboard.

  • How do I register a complaint or get a refund?

    No problem! Sometimes we're just not the right fit. Contact or call (512) 891-6100 between 9:00-5:00 CST Monday through Friday.

Master Effective Communication—Master Your Life!

Get started now. Just $69.00.

Based on the communication strategies in
The Manager's Communication Toolkit

“Workforces are complex and diverse living organisms that are essential to an organization’s success. Anyone—managers, senior staff, and new employees—who wants to understand and improve their interactions with colleagues and the workforce in general needs to first read this book and then adopt it as a reference guide on how to identify the different personalities that comprise their workforce, the types of communications strategies they could tailor to their particular situation, and the tools they could use to achieve successful outcomes. Tina Kuhn shows readers how to develop a vibrant and productive workforce.”

Leslie Lewis, PhD, consultant and recognized expert on strategic and business planning for the government and industry

“Tina has written the ‘how to’ book on not only managing difficult personalities but also building productive relationships. Every manager— from the CEO down to the most junior person—should read this book and keep it close for reference. A must-read.”

Sid Fuchs, defense industry CEO and author of Get Off the Bench

“Whether you’re a novice supervisor or a seasoned executive, this book is for you. The core of personal and professional success is effective communication. Tina’s instruction in using the 9 models of personality types gives realistic context to her book. You can easily translate her examples to your everyday work environment and may find yourself sorting your peers, managers, and employees into one of the 9 personality types.”

Jill Singer, Vice President—National Security, AT&T

Course curriculum

  • 1


    • How to Use This Course

    • Introduction

    • Important Key Terms for Strategies for Effective Business Communication

  • 2

    Lesson 1: Personality Types and Communication Tools

    • Lesson 1 Learning Objectives

    • Lesson Reading: Chapters 1-3

    • Optional Lesson Reading: Chapters 1-3 (Online Flipbook Version)

    • Knowledge Check

  • 3

    Lesson 2: Communicating Effectively with Difficult Personalities

    • Lesson 2 Instructor Video

    • Lesson 2 Learning Objectives

    • Lesson Reading: Chapters 4-13

    • Optional Lesson Reading: Chapters 4-13 (Online Flipbook Version)

    • Knowledge Check

  • 4

    Lesson 3: Your Own Communication and Leadership Style

    • Lesson 3 Instructor Video

    • Lesson 3 Learning Objectives

    • Lesson Reading: Chapters 14-17

    • Optional Lesson Reading: Chapters 14-17 (Online Flipbook Version)

    • Knowledge Check

  • 5


    • Instructor Conclusion Video

  • 6


    • Next Steps

    • Final Assessment

    • Survey: Please take this short survey before downloading your certificate!