FAQ

  • How can I contact ProThink Learning?

    Email us at help@prothinklearning.com. We are available Monday-Friday, 8:00-5:00 Central Time Zone. If you contact us on the weekend, it may be Monday morning before you get a response.

  • I am unable to find the continuing education credit I am looking for. Does that mean you do not offer it?

    Contact us at help@prothinklearning.com with a request for the specific credit. We will do what we can to assist you but note that fulfilling your request will depend on the type of credit.

  • How do I know if a course qualifies for continuing education credit?

    Available credits are listed in the description section for each course. If you think a course may qualify for a credit not listed, please contact us!

  • How do I log in to start my course?

    The sign in page is located at https://www.prothinklearning.com/users/sign_in. To log in, you will need an email and a password. This information is located in the confirmation email you received after purchasing the course.

  • How long do I have to access my course?

    Your course may be accessed for up to 90 days after the purchase date. If you need to take a break or pause progress, you can! The server saves your progress after each time you click on the “continue” button.

  • I forgot to download my certificate of completion. How can I access it?

    It’s easy to access your course completion certificate. 1. Sign in. 2. Click your name on the top right. 3. In the dropdown menu, click My Account. 4. Click certificates. 5. Click View. On this screen, you can view your certificate, copy the link so you can share it, or download the certificate as a PDF.

  • I’m having problems with trying to pay.

    There can be many reasons for this happening: • If your credit card is declined, try another one. • Some debit cards require a PIN to be entered. You may need to use another card. • Some cards (often corporate cards or FSA cards) can only be used for certain business categories, like travel or healthcare. You may need to use another card.

  • I’m having trouble viewing the videos OR I’m having trouble listening to the audio clips.

    Often, this issue is caused by a browser problem on your computer. We recommend that all internet browsers be up to date. If you're not sure what browser you're using, you can check out here: https://www.whatsmybrowser.org/ If you are still having trouble, here are some other tips and tricks to try: 1. Clear cache and restart the browser. Also check if you’re using the newest version of the browser. 2. Try a different browser (we like Google Chrome). 3. Try an Incognito or Private Window (this will rule out an issue with browser extensions). 4. Restart the device (it's a cliche but it works!) 5. If possible, try a different device. 6. If possible, try a different internet connection. School and/or corporate firewalls occasionally block our video provider.

  • I didn't receive my welcome and/or course completion email.

    First, check your spam or junk email folders. If you still don't see it, contact us at help@prothinklearning.com.